Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of this website and any purchase of products made through it. By accessing the site or placing an order, you agree to be bound by these Terms.

1. About us

References to "we", "us", or "our" mean PharmShop (the "Service"). If you have any questions, please contact support@artemisrx.co.uk.

2. Eligibility and use

You must be at least 18 years old and legally able to enter into a contract.
You agree to use the Service only for lawful purposes and in accordance with these Terms.
Accounts are personal; keep your credentials confidential and notify us of any unauthorized use.

3. Ordering and acceptance

Your order is an offer to purchase products. We may accept or decline at our discretion.
Order confirmation emails acknowledge receipt and do not constitute acceptance until shipment is confirmed.
We may cancel orders for reasons including stock issues, pricing errors, or compliance requirements.

4. Pricing, taxes, and availability

Prices are listed in EUR unless stated otherwise and may change without notice.
Taxes, duties, and shipping fees may apply based on your delivery address.
Product availability is not guaranteed; we may limit quantities.

5. Payments

We support bank transfer and selected cryptocurrencies (Bitcoin, Ethereum). Card payments may be added later.

Payment instructions are provided at checkout and in the order confirmation email.
Orders are processed after we receive cleared funds.
Any transfer fees are your responsibility.

6. Prescription and compliance

Certain products require a valid prescription. We may request verification and cancel if not provided.
You are responsible for ensuring products are lawful for import and use in your jurisdiction.
We may refuse service where doing so would breach applicable laws or regulations.

7. Shipping and delivery

We ship to select destinations. Packaging is discreet. Estimated delivery times are shown at checkout.
Risk of loss passes upon delivery to the carrier; please track shipments and ensure address accuracy.
Delays may occur due to customs, carrier operations, or events beyond our control.

8. Customs and import

Customs inspections may occur. You are responsible for duties and import compliance.
Provide any documentation requested by customs authorities in a timely manner.

9. Returns and refunds

Please see our Returns & Shipping policy for eligibility, exclusions, and instructions. Where permitted by law, refunds are issued to the original payment method after inspection of returned goods.

10. Product information

We strive to ensure accuracy, but product descriptions and availability may change and could contain minor errors. Packaging may differ from images. Always read labels and follow professional advice.

11. Prohibited uses

Misuse of the Service, including interference with security or integrity.
Use for unlawful, fraudulent, or harmful purposes.
Infringing, defamatory, or deceptive content or activities.

12. Disclaimer

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. This website does not provide medical advice. Always consult a qualified healthcare professional.

13. Limitation of liability

To the maximum extent permitted by law, we shall not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or use, arising out of or related to your use of the Service.

14. Governing law

These Terms are governed by the laws applicable at our principal place of business, without regard to conflict of law rules. Courts in that jurisdiction shall have exclusive jurisdiction, except where consumer protection laws provide otherwise.

15. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with an updated effective date. Continued use of the Service after changes indicates acceptance of the updated Terms.

16. Contact

Questions about these Terms? Contact us at support@artemisrx.co.uk.